Amazon.com Inc has plans to drop off packages directly into shoppers' homes.
Amazon said that it would offer customers the option to let delivery people inside their homes to drop off packages, with the help of a $250 smartlock and camera kit.
JULIO CORTEZ / ASSOCIATED PRES
Credits:Amazon Inc.
The world's largest online retailer on 25/10/2017 announced Amazon Key, a lock and camera system that users control remotely to let delivery associates slip goods into their houses. Customers can create temporary passcodes for friends and other services professionals to enter as well.
The move, in the works for more than a year, may help Amazon capture sales from shoppers who could not make it home to receive an order in person, and did not want the package stolen from their doorstep or get destroyed by rain.
"This is not an experiment for us," said Peter Larsen, Amazon vice president of delivery technology, in an interview. "This is a core part of the Amazon shopping experience from this point forward."
Amazon’s new service, Amazon Key, will require customers to buy a kit that starts at $250 and includes a security camera made by the company. When a delivery
Amazon's new service goes live on Nov. 8 in 37 cities in the United states, the company said. The "Cloud Cam" is also available by itself for purchase, it said, And it is also offering the camera, as a stand-alone product for $120, significantly less than other internet-connected cameras
Theft risk?
The chance of trusting the new Amazon service is still not clear if the service is safe to use.
But with the installation of a security camera
Amazon’s new service, Amazon Key, will require customers to buy a kit that starts at $250 and includes a security camera made by the company. When a delivery comes to a customer’s door, the lock first helps Amazon verify that the driver is at the correct address at the appropriate time. It then starts recording video and unlocks the door, capturing the entire visit. It also streams video to the customer who remotely watch the in-home delivery take place. The associate cannot proceed with other trips until the home is again locked.
A Yale smart lock and Amazon camera
Larsen said theft was "not something that happens in practice," based on early tests of the Amazon Key program.
He added that if a problem arises, "You can call customer service, file a claim and Amazon will work with you to make sure it's right," reimbursing customers in some cases.
JULIO CORTEZ / ASSOCIATED PRES
The world's largest online retailer on 25/10/2017 announced Amazon Key, a lock and camera system that users control remotely to let delivery associates slip goods into their houses. Customers can create temporary passcodes for friends and other services professionals to enter as well.
The move, in the works for more than a year, may help Amazon capture sales from shoppers who could not make it home to receive an order in person, and did not want the package stolen from their doorstep or get destroyed by rain.
"This is not an experiment for us," said Peter Larsen, Amazon vice president of delivery technology, in an interview. "This is a core part of the Amazon shopping experience from this point forward."
Amazon’s new service, Amazon Key, will require customers to buy a kit that starts at $250 and includes a security camera made by the company. When a delivery
Amazon's new service goes live on Nov. 8 in 37 cities in the United states, the company said. The "Cloud Cam" is also available by itself for purchase, it said, And it is also offering the camera, as a stand-alone product for $120, significantly less than other internet-connected cameras
Theft risk?
The chance of trusting the new Amazon service is still not clear if the service is safe to use.
But with the installation of a security camera
Amazon’s new service, Amazon Key, will require customers to buy a kit that starts at $250 and includes a security camera made by the company. When a delivery comes to a customer’s door, the lock first helps Amazon verify that the driver is at the correct address at the appropriate time. It then starts recording video and unlocks the door, capturing the entire visit. It also streams video to the customer who remotely watch the in-home delivery take place. The associate cannot proceed with other trips until the home is again locked.
Larsen said theft was "not something that happens in practice," based on early tests of the Amazon Key program.
He added that if a problem arises, "You can call customer service, file a claim and Amazon will work with you to make sure it's right," reimbursing customers in some cases.
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